I love my tub and the ultimate outcome. They were very patient with me getting my site ready to place this tub. I asked many, many questions along the way and they were always delighted to help, both in-person and on the phone.
Here is the only rub: Because we are using the salt system, the tub really wanted to have soft water. They have softening 'bags' to place in the tub to absorb the hard ions, but way easier would have been to use soft water. Part of the predelivery instruction should have made it clear that this was the preferred choice. I could have run a hose from the water heater to the hot tub and voila. But no. Moreover, they know how hard Springboro water is and how much water this tub holds. The installer, nevertheless put a softening bag that, per the info on the bag, could not possibly have been adequate. This necessitated me going to the store to get more of these...costing me the trip and them the expense of this softener bag. The installer also rattled off the instructions about what to do to complete the setup at warp speed, and even having some understanding of the system AND a degree in chemistry, I found myself unclear on the steps. The instruction sheet was helpful, but the oral presentation was not at all helpful. This part COULD HAVE been done perfectly with a bit of pacing and letting me know well ahead to cobble a way to get soft water into the tub. Details....
The other thing they could have done better is with the electrical panel they provide. IF your current panel has extra spaces, this is irrelevant, but if it is already full, the options are different and require more effort to create the spaces (2) needed for the provided subpanel. In my case, the provided panel was suboptimal, and a different, larger one, would have been preferred because of how full the panel was to begin with. A brief conversation about that would have potentially improved that outcome.
But again, in the end, the tub is awesome, and I am happy to deal with the folks in Sugarcreek that represent Hot Springs.